Shipping policy

Shipping Policy

Last updated: August 26th, 2026

Thank you for shopping with J&K Sassy Scents. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are typically processed within 2-3 business days after payment is confirmed. Custom Orders can take up to 10 business days to process after payment is confirmed. Orders are not processed or shipped on Weekends/Holidays

You will receive an email confirmation after placing your order. Once your order has shipped, we will send you a shipping confirmation email with tracking information, when available.

Shipping Destinations

We currently ship to:

We do not currently ship to Hawaii, Alaska, or international countries unless otherwise stated.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on [order weight, destination, shipping method, order value, or other factors].

We offer free shipping on orders over $50

Delays

Shipping and delivery may be delayed due to circumstances outside our control, including:

Severe weather
Natural disasters
Carrier delays
Customs processing
Holidays or peak shopping periods
Incorrect or incomplete address information

We are not responsible for delays caused by the shipping carrier or circumstances beyond our control.

Address Changes

Please contact us as soon as possible at jksassyscents@gmail.com if you need to change your shipping address.

We cannot guarantee that address changes can be made after an order has been placed or shipped. If an order is shipped to an incorrect address provided by the customer, additional shipping charges may apply.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged, please contact us at jksassyscents@gmail.com within 7 days of the expected delivery date.

For damaged packages, please provide photographs of the packaging and product so we can investigate the issue. We may also require you to contact the shipping carrier.

Once an order has been marked as delivered by the carrier, J&K Sassy Scents is not responsible for lost or stolen packages unless otherwise required by applicable law. Customers may wish to have packages delivered to a secure location.

Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, contact us within 5 days of delivery at jksassyscents@gmail.com. Include your order number and photographs, if applicable, so we can assist you.